I could finally relax and enjoy spending time with my sister.

 When support services were first introduced, a young man and his mother had limited engagement. However, after initial discussions, arrangements were made to provide both a support worker and a cleaner to assist the family.

Through careful research, a well-suited support worker was identified—someone who shared the young man’s passion for sport, particularly basketball and football. Their initial meeting uncovered a mutual connection through family friends, which helped establish trust and rapport.

With clear goals of maintaining an active lifestyle and gaining employment, the young man worked closely with his support worker to explore job opportunities. Together, they navigated the application process, including submitting an application to McDonald’s. The support worker accompanied him to the interview and assisted in preparing for his new role by organising his uniform and work readiness.

Beyond securing employment, the support worker continues to mentor him in workplace presentation, professional conduct, and strategies to navigate any challenges he may encounter in his new role.

This collaboration has already led to significant progress, and it is exciting to see the positive impact these achievements will have on both the young man and his family moving forward.

I met Heather in September 2020, after Dylan’s care provider reached out to her to help me, I was in a rut. I am a full-time working Mum of 4 beautiful children, with Dylan my eldest at the age of 19. I was exhausted both emotionally and physically exhausted and didn’t know what to do or how to keep going. In a short time of Heather hearing our story, she offered her assistance and suggested we start with Occupational Therapy Assessments and Behaviour Support Plans for Dylan. 

Heather also laid options on the table for Dylan’s future and gave it to me with no BS, she was straight to the point. I left that meeting feeling a little confused and not sure what to think. Then I thought, Nope, I like her she isn’t just a person behind a desk, she will get stuff done, I had nothing to lose anyway, so I engaged her services.

At first, I would never have thought Dylan could ever live independently in his own home, and that all I needed was just a break, but soon Heather had empowered me with enough knowledge and support to realised that Dylan has the ability to access Support Independent Living with 24/7 care and that as a 19-year-old, this would be great, firstly to maintain our relationship and secondly, to let him live as a 19-year-old, with an Intellectual Disability. I accepted this as a reality and with no pressure, Heather got to work finding us a SIL provider, she arranged a meeting with the provider in our hometown, and I got to visit the SIL house where Dylan could potentially live. It was great, I loved the house, and I could really see hope for Dylan being able to live on his own, in a supportive and homely environment. 

In late November of 2020, I had suffered a major carer burnout, Heather went to work organising weekend respite and gave me hope that I may be able to spend some quality time with my other children and rebuild our family relationship again. Then we hit a bump in the road, Dylan’s Christmas respite cancelled. At this point, I just could not do it. I was desperate. I contacted Heather and advised her that I was ready to relinquish care. 

Heather did not let me make the decision uninformed and again with no BS, she prepared me for what I was about to do and made me sit on it for a few days. I couldn’t do it, I couldn’t let my son go, and with that, on the 22nd of December, Heather advised me that she would take Dylan for 8 days to give me the carers respite and continue working to get Dylan’s plan reviewed for more assistance in maintaining our family and getting Dylan into Supported Independent Living. 

In the time that I have known Heather, she has been there for me with Dylan, she advocates for what we want for Dylan and she has gone above and beyond her duties as a CoS to ensure our family unit is maintained. Heather has helped me see things differently and now I have hope that when Dylan is ready for Supported Independent Living he will be quite capable, and as a Mother I will sleep at night not worrying. 

Dylan has a rare disability called, Alpha-thalassemia X-linked intellectual disability (ATRX) syndrome and he has also diagnosed with Spina-bifida and is currently being assessed for Mental Health Disorder. 

This means Dylan has Dylan has developmental delay and severely limited expressive and receptive language skills. Dylan always requires significant level of support. Dylan requires assistance and

prompting during all tasks and supervision for safety during mobility and activity participation. Dylan’s cognitive and communication limitations result in frequent behaviours of concern. This syndrome also results in diminished muscle tone (hypotonia) which may be the cause of his lower limb weakness, knee instability and reduced chewing ability. Due to his disability, Dylan also has fluctuating levels of support at night, with up to 3-month periods of minimal sleep and poor sleep habits, resulting in exhaustion and reduced ability to actively participate in tasks.